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Frequently Asked Questions


Private staff solutions FAQs

15th Avenue specializes in recruiting top-tier professionals for Private Household, Family Office, Lifestyle & Travel, and Yacht Crew roles. We connect discerning clients with highly qualified candidates who meet their unique needs and standards.

We focus exclusively on luxury recruitment, offering personalized service and a deep understanding of the high-end market. Our extensive network and rigorous vetting process ensure we provide only the best candidates who are experienced, trustworthy, and discreet.

We recruit for a variety of roles including but not limited to Estate Managers, Personal Assistants, Housekeepers, Chefs, Nannies, Chauffeurs, and Butlers.

Our vetting process includes thorough background checks, reference verifications, and in-depth interviews. We ensure candidates have the necessary skills, experience, and the right personality fit for your household.

We recruit for a range of positions such as Financial Advisors, Investment Managers, Accountants, Legal Advisors, and Administrative Staff.

Confidentiality is paramount. All our candidates sign non-disclosure agreements, and we use secure communication methods to protect your privacy throughout the recruitment process.

We cover roles including Personal Assistants, Travel Coordinators, Event Planners, and Concierge Services. We also provide specialists like Wellness Coaches and Private Trainers.

Yes, we can provide qualified professionals for both short-term projects and one-off events, ensuring your needs are met with the utmost care and expertise.

We recruit for various yacht crew positions including Captains, Deckhands, Engineers, Chefs, and Stewards/Stewardesses.

Our yacht crew candidates undergo a rigorous screening process, including certification verification, reference checks, and comprehensive interviews to ensure they meet the highest standards of professionalism and experience.

To begin, simply contact us via our website or call our office. We will discuss your specific needs and preferences to tailor our search for the perfect candidates.

We provide recruitment services globally, with a focus on luxury markets. No matter where you are located, we can help you find the ideal candidate.

We offer a satisfaction guarantee and will work with you to address any concerns. Our goal is to ensure you are completely satisfied with the professionals we place.

The timeline can vary depending on the role and your specific requirements. Generally, our process takes anywhere from a few weeks to a few months to ensure we find the perfect match for your needs.

For further questions or to start your recruitment journey with us, please contact 15th Avenue directly.

Fees & Pricing

Any family or company wishing to become a 15th Avenue client for the first time must complete the registration form on our website and pay an initial fee of £500. This fee is refunded exclusively if, within 90 days of the request, at least one suitable profile is not presented to the client based on the requests made in the registration form.

For returning clients, the search initiation fee is £250.

The final fee is due at the time of agreement with the successful candidate, before they begin the actual work.

Fees are calculated over a period of 52 weeks:

  • Full-time placements: 20% of the candidate’s annual salary.
  • Part-time placements: 24% of the candidate’s annual salary.
  • Weekend candidates: 24% of the candidate’s annual salary.

For placements lasting 1 to 12 consecutive weeks, the fee is £130 per week (£170 during Christmas holidays, except Christmas Day and New Year’s Eve, which are charged at £300 each day). Please note, the initiation fee for temporary placements is not refundable and will not be deducted from the agency placement fee.

The Fast Track Agency Fee offers:

  • 50% off the standard fee.
  • Waived registration fee.
  • Payment upfront, before the candidate starts.

Example: For a housekeeper in the UK earning £40,000 gross per year, the fee would be 10% of £40,000 = £4,000 (excluding VAT).

  • Lowered agency cost by 50%.
  • Waived £500/£250 registration fee.
  • VIP status with prioritized service.
  • Three months backup agency guarantee instead of eight weeks. Longer periods available upon request.
  • Babysitter: £100 per day if hired for less than 12 weeks.
  • Tutor: 22% of the annual salary.
  • Travel Nannies: £120 per week (UK) or £140 per week (overseas).
  • Maternity Nurse: £140 per week; if hired for more than 8 weeks, 24% of the total salary.
  • Before candidate acceptance: 25% of the full introduction fee or two weeks’ remuneration, whichever is greater.
  • After candidate acceptance but before start date: 50% of the full introduction fee or four weeks’ remuneration, whichever is greater.
  • After agreed start date: 100% of the full introduction fee.
  • Less than 48 hours’ notice: A cancellation fee applies.

The guarantee period is eight weeks. Clients may extend the guarantee period before the candidate’s start date at a rate of 5% of the agency fee value per additional month, up to a maximum of six additional months. The company reserves the right not to honor any guarantee extension if the invoice is not settled in full within seven days of issuance.